Frequently Asked Questions
 
        
        
      
    
    MUST BE 21+ TO SHOP.
IF YOU ARE UNDER THE AGE OF 21, PLEASE EXIT THIS WEBSITE.
- How do I use my Bud & Rose? - Bud & Rose can be used two ways: - As a smoking device 
- As a flower vessel: DO NOT ATTEMPT to use Bud & Rose as a smoking device while a flower is in the vessel. 
 
 
- What is included with my Bud & Rose item? - The item as listed on the website 
 
- Will my Bud & Rose come with the flowers shown in the photos on the website? - No, the Bud & Rose will come as is without the added flower. Once you receive your Bud & Rose, feel free to use it as a vase by turning the vase 180 degrees if not in use for smoking. 
 
- Is my Bud & Rose a replica? - No, each Bud & Rose piece is considered ‘vintage, one of a kind’. We have searched for, curated, and elevated each piece to tell a new story in your home. 
 
- Can you replace my downstem and bowl? It broke. - Unfortunately we are not liable for your downstem or bowls if they break. 
 
- How do I maintain my Bud & Rose and keep it clean? - When not in use for smoking or being used as a flower vessel, remove water from the vase 
 
- Can I cancel my order or add on items after it is placed? - Sorry, but we are unable to cancel or edit orders once they are placed. 
 
- My order says it has been delivered, but it’s not here...what should I do? - It’s common for shipping services to stamp a few days prior to the actual delivery. We suggest waiting an additional 5-7 business days for your order to arrive. 
- You can always file a missing mail request with USPS or UPS by heading to their customer service page on their respective websites. 
 
- Do you ship internationally? - Yes, but shipping times will vary and cannot be quoted on timing due to COVID restrictions 
 
- What currency do you accept? - All prices are shown as USD regardless of what country you are shopping from. 
 
- Do you only accept PayPal? - Yes, at this time we only offer PayPal as a form of payment, as it is the safest form of transaction. 
 
- Do you sell replacement parts? - No, we do not sell replacement parts. If your Bud & Rose needs a new downstem or bowl, we recommend visiting your local smoke shop. 
 - General Questions- Please email hello@budandroseshop.com for any inquiries not listed. 

